Contact information

(We’re here to help.)

At Groqup, we’re committed to making your experience as smooth and enjoyable as possible.
Whether you have a question about your order, need technical help with your Groqup device, or just want to share feedback — we’d love to hear from you.

🔹 Get in Touch

📩 Email Support
Send us a message at support@groqup.com
Include your order number and a short description of your question or issue.
We typically respond within 1 business day (Monday–Friday, 9:00–17:00 local time).

🔹 Product & Order Support

If your order arrived damaged, incomplete, or not working as expected, please:

  1. Take a few photos showing the issue.

  2. Email us with your order number.

  3. Our team will review and follow up quickly with the next steps.

We’ll always do our best to make things right — replacement, repair, or guidance.

🔹 General Questions

Curious about:

  • How Groqup works?

  • Capsule reuse and sustainability?

  • Shipping times or availability?

You can find most answers in our FAQ and Return Policy pages.

🔹 Collaboration & Press

For media inquiries, partnerships, or content collaborations, contact:
📧 press@groqup.com

🔹 Contact

Trade name: Groqup LLC

Phone number: 7373291414

Email: info@groqup.com

Physical address: Groqup LLC, 1401 Lavaca Street, #600, Austin TX 78701, United States

VAT number:

Trade number: