Frequently Asked Questions

We’ve gathered a few quick answers to common questions about your Groqup experience.
If you can’t find what you’re looking for, reach us anytime at support@groqup.com.

🔹 Product & Usage

Do I need to clean it?
Not really. Simply replace the capsule when it’s done — the dome stays clean inside.

Can I reuse the capsule?
Yes. Groqup capsules are autoclavable and can be reused with new substrate.

Does it need sunlight?
Normal indoor light is perfect. Avoid direct heat or intense sunlight.

How long until I see growth?
Pinning usually starts within a week, and the first bloom around day 10–12.

Is it noisy?
No — the airflow system runs quietly, making it suitable for desks, shelves, or bedrooms.

🔹 Orders & Shipping

Where do you ship?
Currently to select regions in North America and Europe. See our Shipping page for details.

How long will my order take?
Processing: 1–2 business days. Delivery: 3–7 business days, depending on your location.

Will I get tracking?
Yes — once your order ships, a tracking email is sent automatically.

🔹 Returns & Support

My product arrived damaged — what should I do?
Contact us within 7 days at support@groqup.com with photos of the issue. We’ll review and find the best solution.

Do you offer refunds?
We review every case individually. See our Return Policy for details.

Warranty?
Groqup products include a 1-year limited warranty covering manufacturing defects.