Shipping Information

At Groqup, every order is prepared with care and securely packed before it leaves our studio.
Below you’ll find key details on processing times, delivery windows, and tracking.

🔹 Processing Times

Orders are usually processed within 1–2 business days.
During high-demand or launch periods, please allow an additional 1–3 days.

🔹 Shipping Regions

We currently ship to select regions in North America and Europe.
As we expand, more destinations will become available — sign up for our newsletter to be notified.

🔹 Transit Estimates

Average delivery time: 3–7 business days, depending on location and carrier.
Rural areas may take a few days longer.

🔹 Tracking

Once your order ships, you’ll receive an email with a tracking link.
Tracking updates may take up to 24 hours to appear.

🔹 Delays or Missing Parcels

If your parcel is delayed or shows no updates for several days, contact us at support@groqup.com —
we’ll coordinate with the carrier and keep you informed every step of the way.

🔹 Customs & Import Fees

For international deliveries, local taxes or customs fees (if any) are the customer’s responsibility.

🔹 Our Commitment

We do everything possible to ensure your Groqup package arrives safely, on time, and in perfect condition.
If anything seems off, let us know — we’ll make it right.